DNEPR DH 212 310

Payment methods

Payment when obtaining (cash on delivery)

• Payment is performed by cash when obtaining to the specified address (delivery is available only by "Meest Express") or in point of issue of transportation company.
• This service paid therefore order cost will include the commission of transportation company which will constitute 2% of an order amount.
• For sending to point of issue of transportation company it is necessary to pay delivery costs

Payment through bank

• After order placement a bill for which you in any bank will be able to pay goods will be made out you. You receive the invoice for payment on an email and/or the SMS notification. Account validity period – 3 days. If necessary the term of its action can be extended having contacted us.
• Payment in departments "Tascombank" without the additional commission.
• Surely specify in a purpose of payment - Payment for household appliances according to the account No. __ from _____)
• Payment passing time – 1-2 banking days. After receipt of payment by us you surely receive the SMS notification.

Payment in Privat24 and self-service terminals

• After order placement a bill for which you will be able to pay goods will be made out you. You receive the invoice for payment on an electronic box and/or the SMS notification.
• For implementation of payment in Privat24 it is necessary to pass into the Services menu - "Payments" - "Across Ukraine (payment on details)" and to execute payment. In number of a delivery note it is necessary to specify number and date of the account.
• Depending on type of the card the % of the commission of bank is possible. In more detail in the section Payments and transfers
• Payment passing time – 1 banking day. After receipt of payment by us you surely receive the SMS notification.

The cashless payment including VAT for legal entities

• You receive the invoice for payment after order placement on an email or by fax. For the fastest execution of necessary documents we ask to prepare and send beforehand to the shop@nord.ua mail - the certificate on the state company registration, the certificate of the payer of the VAT and so forth.
• Payment passing time – 1-2 banking days. After receipt of payment by us you surely receive the SMS notification.
• We are VAT payers.
• With goods you receive the original accounts and two goods issue slips. We ask to return our copy back on a legal address.

Payment card Visa/MasterCard

For payment arrange the order in a cart, previously having filled all necessary fields and having chosen a payment method as the Visa/MasterCard card. Further check your order and press "To confirm the order and to pay". You automatically will go to the protected payment page of bank.

• Payment procedure on the page of bank:
• specify number of the card (all 16 figures, without gaps)
• specify card expiration date (the 4th figures on a card face, for example 09/16)
• a confidential code of the card (CVV2, on a reverse side of the card, under a strip for the signature of 7 figures, the last 3rd are also a code necessary to you)
• enter a phone number and press to continue
• SMS the password (8 figures) which needs to be entered into the field for input of the password, for payment confirmation will come to your phone, enter it and press to pay
• Your order is paid, after receipt of payment by us you surely receive the SMS notification.

Service of carrying out payments is provided with system of safe electronic payments of Tascombank which allows to pay our goods and services with any Visa and MasterCard cards, issued by the Ukrainian banks.

You can remain quiet for your payments on the Internet thanks to modern 3D Secure technology which is a part of the MasterCardSecureCode Visa "Verified by Visa" and MasterCard program.

Payment Liqpay

For payment arrange the order in a cart, previously having filled all necessary fields and having chosen a payment method as the Visa/MasterCard card. Further check your order and press "To confirm the order and to pay". You automatically will go to the protected payment page of bank.

• Payment procedure on the page of bank:
• specify number of the card (all 16 figures, without gaps)
• specify card expiration date (the 4th figures on a card face, for example 09/16)
• a confidential code of the card (CVV2, on a reverse side of the card, under a strip for the signature of 7 figures, the last 3rd are also a code necessary to you)
• enter a phone number and press to continue
• SMS the password (8 figures) which needs to be entered into the field for input of the password, for payment confirmation will come to your phone, enter it and press to pay
• Your order is paid, after receipt of payment by us you surely receive the SMS notification.

Service of carrying out payments is provided with system of safe electronic payments of Privatbank which allows to pay our goods and services with any Visa and MasterCard cards, issued by the Ukrainian banks.

You can remain quiet for your payments on the Internet thanks to modern 3D Secure technology which is a part of the MasterCardSecureCode Visa "Verified by Visa" and MasterCard program.

The manufacturer provides its products with a brand warranty. During the service you will need to show the completed warranty card and receipt of purchase.

Guarantee periods are specified the products sold in the territory of Ukraine and in other countries can be excellent. During this time it is possible to receive free guarantee maintenance more than in 50 service centers located in all territory of Ukraine. Dear consumers, we kindly ask you to note that NORD is temporarily not exercising its authority in the temporarily occupied territory and in the territory of the Joint Forces Operation.

Order taking performs only by number of the Information line: 0 800 505 04 (free calls from all numbers of the fixed and mobile networks of telecom operators of Ukraine). Lines work Monday through Friday (Saturday, Sunday - the day off) from 09:00 till 18:00.

The staff of the line will send your application to the nearest service center and will check its high-quality and fast accomplishment.

Dear consumers, we kindly ask you to note that NORD is temporarily not exercising its authority in the temporarily occupied territory and in the territory of the Joint Forces Operation.

In the online store NORD, the exchange of goods of proper quality within 14 days, not counting the day of purchase, is subject to the following conditions:

• availability of an invoice for the purchase of goods;
• factory seals, protective films on the goods;
• the presentation of the product and its components is preserved: there are no mechanical damages, scratches, scrapes;
• The product has no traces of exploitation (Traces of exploitation - any changes in the product, indicating its use for the intended purpose: for kitchen appliances and appliances for the house - traces of cooking or storing food, detergent traces, pollution, for goods requiring installation - traces of installation; for digital technology - installed or activated software, user settings, user files, etc.);
• the presence of original, complete packaging of the goods and their components (violation of the integrity of the package is a partial or complete violation of the appearance of the package, the absence of any components of the package or their strong, non-recoverable damage (the correct opening of the carton by its violation is not);
• the complete set of the goods provided by the Manufacturer is preserved: accessories, consumables, accompanying documentation, operation manual and service book, etc.

Return or exchange of goods of inadequate quality is subject to the presence of a significant defect, confirmed by an act (certificate) of an authorized or NORD service center.

A significant shortcoming is a defect that makes it impossible or unacceptable to use the goods in accordance with its intended purpose, which arose due to the fault of the producer (seller, performer), after its elimination appears again for reasons independent of the buyer and at the same time is endowed with at least one of the following signs: can not be eliminated; its elimination requires more than fourteen days; makes the goods substantially different than stipulated by the contract.

Return of goods of inadequate quality or its exchange is subject to the following list:

• a document confirming the purchase of the goods (a bill of lading);
• certificate of the Authorized Service Center of the Manufacturer about non-maintainability (significant shortage);
• complete assembly of the goods in accordance with the manufacturer\'s instructions;
• a written application of the client for the exchange of goods or a refund of money.

To return the goods, you must send us a message by e-mail shop@nord.ua or fill out the form below. Receive confirmation from a company representative and send the goods to the company's warehouse. Payment for the delivery of goods of appropriate quality - at the expense of the sender.

The funds are returned by bank transfer to the details specified by the buyer. Refunds take on average up to 2 business days after we receive the returned item at the warehouse.

CONDITIONS OF EXCHANGE AND REFUND OF GOODS IN ACCORDANCE WITH GOVERNING LAW OF UKRAINE

Delivery mode

Express delivery to the address or in point of delivery of carrier

Delivery is carried out to any city of Ukraine, except for the territory of the Autonomous Republic of Crimea and a zone of carrying out Operation of the integrated forces

To save your money, when choosing a delivery method, an automatic calculation of the minimum cost for all carriers is carried out, and the most favorable conditions for delivery to the carrier’s warehouse or to the specified address are offered.

Calculation of cost of address delivery is carried out taking into account delivery to an entrance/entrance to the building.

Delivery time - from 2 working days from the moment of payment for the goods depending on the region. As soon as your order is shipped from our warehouse, you will receive an SMS notification with the declaration number and will be able to trace its status independently on the courier service website.

When sending, your order is insured for full value and the insurance interest is included in the shipping price. You can be sure of the safety of the order during transportation, because in case of damage or loss of cargo the full liability is borne by the delivery service.

When receiving your order, make sure the courier has issued you a bill of lading. Without it you will not be able to get warranty service.

We also recommend that you check the order for the integrity of the packaging and in the presence of external damage to the packaging, ask the representatives of the delivery service to issue an act! This document will solve the inconveniences that arise in the shortest possible time.

Courier services

Branch network is  here 

Delivery time is 2-4 days

Payment on Receipt service - yes, only when delivered to the office by cash or bank card.

Skid/Floor Up Service - yes. Carrier rates at the link

Branch network is here

Delivery period - 7-10 days

Payment on Receipt service - yes

Skid/Floor Up Service - No.

Branch network is here

Delivery time is 2-4 days

Payment on Receipt service - Yes, only when delivered to the office by cash or bank card.

Skid/Floor Up Service - No.